Legal Notice

MLG GROUP (Syrra)

Last updated: 27 January 2026

Preamble: These General Terms and Conditions of Sale (hereinafter "GTCS") govern the contractual relationships between MLG GROUP, a limited liability company (LLC), whose registered office is located at Rue des Anciens Étangs 55, 1190 BRUSSELS, registered under company number BE 0797.880.032 (hereinafter "the Seller" or "MLG GROUP"), and any professional buyer acting in the course of their business (hereinafter "the Buyer"). Any order placed with MLG GROUP implies the unconditional acceptance of these GTCS, to the exclusion of all other conditions of the Buyer.

Article 1. Purpose The purpose of these GTCS is to define the rights and obligations of the parties in the context of the sale of "Syrra" products (flavoured syrups) by MLG GROUP to its professional Buyers.

Article 2. Formation of the Contract / Orders 2.1. The offers from MLG GROUP are valid for an indefinite period as long as they are displayed on the MLG GROUP website or materials, unless explicitly stated otherwise on the offer itself. 2.2. Any order from the Buyer must be made in writing via the dedicated MLG GROUP website (preferred for logistical reasons), by email, or by phone. It will only be considered firm and final after written acceptance by MLG GROUP. 2.3. MLG GROUP reserves the right to refuse an order, particularly in the event of product unavailability, payment incidents with the Buyer, or non-compliance with these GTCS.

Article 3. Prices 3.1. The prices of the products are indicated in euros and are exclusive of VAT and transport costs, unless otherwise stated. 3.2. MLG GROUP reserves the right to change its prices at any time. The products will be invoiced based on the rates in effect at the time of acceptance of the order by MLG GROUP. 3.3. Any tax, duty, fee or other charge payable under Belgian legislation or that of an importing country shall be borne by the Buyer.

Article 4. Payment Terms 4.1. Unless otherwise agreed in writing, invoices from MLG GROUP are payable within 30 days from the date of issue, in accordance with business practices in Belgium. Payment can be made by bank transfer, debit/credit card (Visa, MasterCard, Bancontact, etc.) or in cash. 4.2. Any late payment will automatically incur, without prior notice, late interest calculated at the legal rate applicable to commercial transactions (law of 2 August 2002 concerning the fight against late payment in commercial transactions), as well as a fixed compensation for recovery costs of 40 EUR, without prejudice to MLG GROUP's right to claim additional compensation for any recovery costs exceeding this amount. 4.3. In the event of non-payment by the due date, MLG GROUP reserves the right to suspend any ongoing orders and/or to demand immediate payment of all amounts due.

Article 5. Delivery 5.1. Delivery times are given as an indication and are in no way guaranteed. A delay cannot in any case give rise to the cancellation of the order, refusal to accept the products, or compensation to the Buyer. 5.2. Delivery is made to the address indicated by the Buyer at the time of the order. 5.3. The risks associated with the products are transferred to the Buyer as soon as they leave the MLG GROUP warehouses or are handed over to the carrier. The Buyer is solely responsible for checking the condition of the products upon receipt.

Article 6. Receipt and Complaints 6.1. Any complaint regarding the conformity of the products or apparent defects must be made in writing (email with acknowledgment of receipt or registered letter) to MLG GROUP within 7 calendar days following the receipt of the products. This period is deemed reasonable to allow the Buyer to examine the goods and report any potential issues. After this period, the products will be considered accepted without reservation by the Buyer. 6.2. In the case of a justified complaint, MLG GROUP's liability will be limited to the replacement of non-conforming or defective products, excluding any other compensation.

Article 7. Retention of Title MLG GROUP retains ownership of the products sold until full payment of the price, including principal, fees, and interest. The Buyer will bear the risks of loss or destruction of the products upon their delivery.

Article 8. Liability 8.1. The liability of MLG GROUP can only be engaged in the case of gross negligence or fraudulent intent on its part or that of its agents. 8.2. In no event shall the liability of MLG GROUP be engaged for indirect damages, such as, without this list being exhaustive, loss of revenue, loss of profit, loss of clientele, or any commercial harm. 8.3. In any case, the liability of MLG GROUP shall be limited to the amount of money paid by the Buyer for the products concerned by the damage.

Article 9. Force Majeure MLG GROUP shall not be held liable for non-performance or delay in the performance of its obligations if such non-performance or delay results from a case of force majeure, as defined by Belgian case law, including but not limited to natural disasters, strikes, shortages of raw materials, pandemics, etc.

Article 10. Intellectual Property All elements appearing on the products, packaging, commercial documents or the website of MLG GROUP (such as trademarks, logos, texts, images) are the exclusive property of MLG GROUP or its partners and are protected by Belgian and international laws relating to intellectual property. Any reproduction, use or representation, in whole or in part, of these elements is strictly prohibited without the prior written consent of MLG GROUP.

Article 11. Confidentiality The parties agree to treat as confidential all commercial, technical or financial information that they may become aware of in the context of their contractual relationship.

Article 12. Protection of Personal Data MLG GROUP is committed to processing the personal data of its Buyers in accordance with the General Data Protection Regulation (GDPR) and Belgian legislation in this area. A detailed privacy policy is available onhttps://syrra.odoo.com/mentions-legales.

Article 13. Partial Invalidity If one or more provisions of these General Terms and Conditions are held to be invalid or declared so under the application of a law, regulation, or as a result of a final decision by a competent court, the other provisions shall retain their full force and scope.

Date of last update: 26 October 2025

1. Introduction MLG GROUP (hereinafter "we", "our", "us"), operating under the brand Syrra, places great importance on the protection of your privacy and personal data. This Privacy Policy aims to inform you about how we collect, use, process, store, and protect the personal data you provide to us or that we collect in the course of our business activities, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation or "GDPR") and applicable Belgian data protection legislation.

2. Who are we? The data controller of your personal data is:

Company name: MLG GROUP SRL

Company number (VAT): BE 0797.880.032

Registered office address: Rue des Anciens Étangs 55, 1190 BRUSSELS

Email address:info@syrra.be

Website:https://syrra.be(or the main site where the policy is published)

3. What personal data do we collect and why? We collect different categories of personal data depending on our interactions with you and specific purposes:

3.1. Data collected via the website (visitors)

Categories of data: IP addresses, browsing data (pages viewed, duration of visit, etc.), cookies and similar technologies.

Purposes: Improving user experience, traffic analysis, site security, statistics.

Legal basis: Legitimate interest (improving our services) or consent (for non-essential cookies).

Retention period: 2 years.

3.2. Data collected when contacting us (form, email, phone)

Categories of data: First name, last name, email address, phone number, company name, message content.

Purposes: Responding to your requests for information, quotes, customer support.

Legal basis: Execution of pre-contractual measures or legitimate interest (responding to requests).

Retention period: The time necessary to process the request and, if applicable, the duration of the business relationship, with a maximum of 2 years after the last interaction if no business relationship is established.

3.3. Data collected during B2B orders (professional clients)

Categories of data: Name, first name, email address, phone number, company name and address, VAT number, bank details, order history, delivery and billing information.

Purposes: Order management, product delivery, invoicing, customer follow-up, dispute management, direct marketing (if consent or legitimate interest).

Legal basis: Performance of the contract, legal obligations (accounting, taxation), legitimate interest (customer management, fraud prevention), consent (for direct marketing not related to the contract).

Retention period: For the duration of the contract and the legal duration of retention obligations (e.g. 7 years for accounting documents in Belgium, or 2 years after the end of the contractual relationship for data not subject to another legal obligation).

3.4. Data collected for direct marketing (Newsletter, special offers)

Categories of data: Name, first name, email address, preferences.

Purposes: Sending information about our products, promotions, news.

Legal basis: Consent (for prospects), or legitimate interest (for existing customers regarding similar products, with an easy right to object).

Retention period: As long as the individual does not withdraw their consent or object to receiving, with a review after 2 years of inactivity.

3.5. Data collected via the "Suggest your flavour" feature

Categories of data: Name (optional), email address, flavour suggestion, comments.

Purposes: To gather ideas for new products, engage the community.

Legal basis: Consent.

Retention period: The time necessary to evaluate the suggestion, with a maximum of 2 years.

4. Who do we share your data with? We may share your personal data with the following categories of recipients, only when necessary and in accordance with this policy:

Third-party service providers: (e.g. website hosts, payment service providers, carriers, email marketing platforms, web analytics tools). These providers act as subcontractors and are contractually obliged to respect the confidentiality and security of your data, and to process it only according to our instructions.

Legal and regulatory authorities: If required by law or if necessary to protect our rights or those of third parties.

Business partners: Only with your explicit consent, or if a partnership agreement justifies it and this has been clearly communicated.

5. Transfer of data outside the European Economic Area (EEA) If we were to transfer personal data to countries outside the EEA, we would ensure that this transfer is governed by appropriate safeguards, in accordance with the GDPR (e.g. standard contractual clauses of the European Commission, adequacy decisions).

6. How do we protect your data? We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, accidental or unlawful destruction, or loss. These measures include, in particular, the use of standard security features offered by our Odoo platform (SSL/TLS communication encryption, user access management, data backup and restoration mechanisms, system monitoring).

7. What are your rights? In accordance with the GDPR, you have the following rights regarding your personal data:

Right of access: To obtain confirmation that your data is being processed and to receive a copy.

Right to rectification: To request the correction of inaccurate or incomplete data.

Right to erasure ("right to be forgotten"): To request the deletion of your data under certain conditions.

Right to restriction of processing: To request the suspension of processing your data under certain conditions.

Right to data portability: To receive the data you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.

Right to object: To object to the processing of your data for reasons relating to your particular situation, or to processing for direct marketing purposes.

Right to withdraw your consent: At any time, for processing based on consent, without affecting the lawfulness of the processing carried out before this withdrawal.

To exercise these rights, please contact us at the email address mentioned in Article 2.info@syrra.be). We commit to responding to your request within one month, extendable by two months in case of complexity or a large number of requests.

8. Right to lodge a complaint If you believe your rights have not been respected, you have the right to lodge a complaint with the Belgian Data Protection Authority (DPA):

Address: Rue de la Presse 35, 1000 Brussels

Phone: +32 (0)2 274 48 00

E-mail:contact@apd-gba.be

Website:https://www.autoriteprotectiondonnees.be

9. Cookies and similar technologies Our website uses cookies and other similar technologies to enhance your experience. A detailed cookie policy is available onhttps://syrra.odoo.com/mentions-legales.

Date of last update: 26 October 2025

1. What is a cookie? A cookie is a small text file or tracker that is stored on your device (computer, tablet, smartphone) when you visit our website. It allows the site to remember your actions and preferences (such as language, font size, and other display settings) for a certain period, so you do not have to enter them again each time you return to the site or navigate from one page to another.

2. Who are we? The data controller of your personal data and the publisher of this website is:

Company name: MLG GROUP SRL

Company number (VAT): BE 0797.880.032

Registered office address: Rue des Anciens Étangs 55, 1190 BRUSSELS

Email address:info@syrra.be

Website:https://syrra.be

3. What types of cookies do we use and why? We use different categories of cookies on our website, mainly through the Odoo platform that manages our site and services:

3.1. Strictly necessary cookies (Essential):

Purpose: These cookies are essential for the proper functioning of the website. They enable basic functionalities such as page navigation, access to secure areas of the site, user session management (e.g., keeping a session open during an order), and remembering the contents of a shopping cart. Without these cookies, the site cannot function properly.

Odoo examples:

session_id: Maintains the user's session.

frontend_lang: Remembers the user's preferred language.

odoo_session: Manages the generic user session of Odoo.

Legal basis: Legitimate interest of MLG GROUP to ensure the proper technical functioning of its site.

Your consent is not required for these cookies as they are essential for the requested service.

Retention period: Generally for the duration of the browsing session.

3.2. Performance and analytics cookies (Statistics):

Purpose: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to improve the performance of our site and the user experience (e.g. identifying the most visited pages, detecting errors).

Tools used: Google Analytics

Examples:

_ga, _gid, _gat (for Google Analytics): Collect anonymous data on site usage, the number of visitors, the pages visited.

oe_session_id (Odoo analytics): May be used for internal tracking in Odoo.

Legal basis: Your consent.

Retention period: The maximum recommended legal duration is 13 months after the cookie is placed for technical identifiers and browsing data.

Management: You have the choice to accept or refuse these cookies.

3.3. Functionality cookies (Preferences):

Purpose: These cookies allow our site to remember the choices you make (such as your username, your language, or the region you are in) and to offer enhanced and more personalised features. They may also be used to provide services you have requested, such as watching a video or commenting on a blog.

Odoo examples:

website_crm_track: May be used to track a prospect's interaction with a specific offer.

preferred_currency: Remembers your preferred currency.

Legal basis: Your consent.

Retention period: The maximum recommended legal duration is 13 months after the cookie is placed.

Management: You have the choice to accept or refuse these cookies.

3.4. Marketing and targeting cookies:

Purpose: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed more relevant to your interests. We may also share this information with third parties for this purpose.

Tools used: Facebook Pixel, TikTok Ads, Meta Ads (includes Facebook and Instagram Ads).

Examples:

_fbc, _fbp (Facebook Pixel): Used to measure, optimise, and create audiences for advertising campaigns.

_tt_enable_cookie (TikTok Ads): Used to track conversions from advertising campaigns.

Legal basis: Your consent.

Retention period: The maximum recommended legal duration is 13 months after the cookie is placed.

Management: You have the choice to accept or refuse these cookies.

4. Third-party cookies Our website may contain links to other websites, and third-party content (YouTube videos, social media sharing buttons). These third-party sites and services, including Google, Facebook, TikTok, may place their own cookies on your device. We have no control over these third-party cookies and encourage you to review the privacy and cookie policies of these third parties for more information.

5. How to manage your cookie preferences?

When you first visit our site, a cookie consent banner was presented to you, allowing you to make your choices.

You can modify or withdraw your consent to cookies on our website at any time by clicking on the 'Legal Notice' link available at the bottom of each page or through your browser settings.

In general, you can also configure your internet browser to:

Refuse all cookies

Accept only certain cookies

Be alerted when a cookie is sent

Each browser has a different way of managing cookies. We encourage you to consult the help menus of your browser (Chrome, Firefox, Safari, Edge, etc.) to find out how to set your preferences.

Please note that blocking certain types of cookies may affect your experience on our site and our services. For example, if you block strictly necessary cookies, some parts of the site may not function properly.

6. Your rights As a user of our website, you have rights regarding your personal data, including those collected through cookies. For more information on these rights (access, rectification, deletion, etc.) and how to exercise them, please consult our Privacy Policy available at the following address:https://www.syrra.be/cookie-policy

7. Contact For any questions regarding our Cookie Policy, you can contact us at the following address:info@syrra.be.

8. Changes to the Cookie Policy We may update this Cookie Policy from time to time. Any changes will be published on this page with the date of "last update". We encourage you to regularly review this policy to stay informed about the use of cookies.